How Innfill Works
Your complete guide to understanding Innfill's features, workflows, and how we connect talented freelancers with amazing clients.
Who Uses Innfill?
Two types of users power our platform
Freelancers
Skilled professionals offering services across various domains. Build your profile, showcase your portfolio, and earn money doing what you love.
- Create services and set your own rates
- Receive payments securely via bank transfer
- Build your reputation through reviews
- Manage multiple projects seamlessly
Clients
Businesses and individuals looking to hire talented freelancers. Find the perfect match for your project and get professional results.
- Browse and discover talented freelancers
- Secure payment through escrow system
- Clear refund policy with 4% processing fee
- Review and rate your experience
Complete Order Workflow
From discovery to completion - here's how it all works
Registration & Profile Setup
Freelancer: Create account → Choose "Offer Services" → Complete profile with skills, bio, and portfolio → Add bank details (Account number, IFSC, PAN) → Set hourly rate → Create your first service with pricing
Client: Create account → Choose "Hire Talent" → Complete profile with company info (optional) → Add payment method → Ready to browse services
📌 Key Point: Both users must accept Terms of Service and Privacy Policy during registration. Email verification required.
Service Discovery & Browsing
Client Actions:
- Browse services on homepage or dashboard
- Filter by category, price range, or skills
- View freelancer profiles with portfolio
- Check reviews and ratings from previous clients
- See service details (delivery time, revisions, price)
💡 Tip: Look for freelancers with high ratings and detailed portfolios. Read reviews to understand their work quality.
Order Placement & Payment
Process:
- Client clicks "Order Now" on service page
- Provide detailed requirements and attachments
- Review order summary with pricing breakdown:
- Service Price: ₹10,000
- Platform Fee (14%): ₹1,400
- GST on Fee (18%): ₹252
- Total to Pay: ₹10,252
- Complete payment via Razorpay (Cards, UPI, Net Banking, Wallets)
- Funds held in escrow (not released to freelancer yet)
- Order created with "pending" status
🔒 Security: Your payment is held securely until work is completed. Freelancer receives payment only after you approve the delivery.
Order Acceptance & Communication
Freelancer Actions:
- Receive notification of new order
- Review requirements carefully
- Accept order if requirements are clear
- If unclear, use chat to clarify with client
- Order status changes to "in_progress"
- Start working on deliverables
Communication:
- Real-time chat available between freelancer and client
- Share files, images, and updates
- Discuss project details and modifications
- Both parties can track conversation history
⚠️ Important: Freelancers should accept orders only if they can deliver as per requirements. Declining too many orders may affect your account standing.
Work Delivery & Review
Freelancer Delivers:
- Complete work according to requirements
- Upload deliverables (files, links, documents)
- Add delivery message explaining the work
- Submit delivery - client gets notified
- Order status changes to "delivered"
Client Reviews:
- Download and review all deliverables
- Check if work meets requirements
- 3 options available:
- Accept: Mark order as complete
- Request Revision: Ask for changes (if revisions included)
- Dispute: Raise issue if work is unsatisfactory
⏰ Auto-Accept: If client doesn't respond within 7 days, order is automatically marked as complete to protect freelancer.
Order Completion & Payment Release
When Client Accepts:
- Order status changes to "completed"
- Payment released from escrow
- Platform deducts 14% commission (₹1,400 from ₹10,000)
- Freelancer receives ₹8,600 in account
- Payment transferred within 1-3 business days
- Both parties can leave reviews and ratings
Payment Breakdown:
Service Price: ₹10,000.00 Platform Commission: -₹1,400.00 (14%) Freelancer Receives: ₹8,600.00 Client Total Paid: ₹10,252.00 (Includes ₹252 GST on platform fee)
💰 Earnings: Freelancers receive 86% of service price. GST is on platform commission only, not on your earnings.
Reviews & Ratings
Why Reviews Matter:
- Build trust and credibility
- Help future clients make decisions
- Improve freelancer visibility
- Provide feedback for improvement
Review Process:
- Both parties can review after completion
- Rate 1-5 stars on multiple criteria
- Write detailed feedback
- Reviews are public and permanent
- Affects profile rating and ranking
⭐ Best Practice: Be honest and constructive. Good reviews help the community. Bad experiences should be reported to support.
Cancellation & Refund Process
What happens when an order needs to be cancelled
📋 Cancellation Scenarios
Before Work Starts:
- Client can cancel freely
- Full refund minus 4% processing fee
- GST (₹252) non-refundable
- Processed within 24 hours
After Work Starts:
- Both parties must agree to cancel
- Freelancer may be compensated for work done
- Partial refund possible
- Requires mutual negotiation
Freelancer Cancels:
- Should provide valid reason
- Client receives full refund (minus 4% + GST)
- May affect freelancer's standing
- Repeated cancellations lead to penalties
💰 Refund Calculation
Formula: Refund = Service Price - 4% Processing Fee
Client Paid: ₹10,252.00 Service Price: ₹10,000.00 Processing Fee (4%): -₹400.00 GST (non-refundable): -₹252.00 ───────────────────────────────── Refund to Client: ₹9,600.00 Client Loss: ₹652.00
Why 4% processing fee? Payment gateway charges are non-refundable. This covers transaction costs, GST, and administrative processing.
⏱️ Refund Timeline
- Cancellation request submitted
- Reviewed within 24 hours
- Refund approved and initiated
- Razorpay processes refund (5-7 business days)
- Money credited to original payment method
Platform Features Explained
All the tools and features at your disposal
Real-Time Chat
- • Instant messaging between users
- • File sharing and attachments
- • Order-specific chat rooms
- • Conversation history saved
- • Read receipts and typing indicators
Secure Payments
- • Razorpay payment gateway
- • Escrow system protects both parties
- • Multiple payment methods
- • Automatic GST calculation
- • Transaction receipts & invoices
Portfolio Showcase
- • Upload work samples
- • Add project descriptions
- • Showcase skills and expertise
- • Public profile page
- • Share profile link anywhere
Reviews & Ratings
- • 5-star rating system
- • Written feedback
- • Public review display
- • Average rating calculation
- • Builds trust and credibility
Order Management
- • Track all orders in one place
- • Status updates and notifications
- • Delivery tracking
- • Revision management
- • Download order history
Dashboard Analytics
- • Earnings overview (freelancers)
- • Spending summary (clients)
- • Order statistics
- • Profile views tracking
- • Performance metrics
Payment & Fee Structure
Transparent pricing with no hidden costs
For Freelancers 💼
Commission Rate
14%
Deducted from each completed order
Example Earnings
Service Price: ₹10,000
Commission (14%): -₹1,400
You Receive: ₹8,600
Payout Details
- • Direct bank transfer
- • 1-3 business days
- • Minimum withdrawal: ₹100
- • No withdrawal fees
For Clients 🎯
What You Pay
Service Price: ₹10,000
Platform Fee (14%): ₹1,400
GST on Fee (18%): ₹252
Total: ₹10,252
Payment Protection
- • Escrow security
- • Pay only after delivery
- • Refund available (4% fee)
- • Multiple payment methods
Accepted Methods
- • Credit/Debit Cards
- • UPI
- • Net Banking
- • Wallets (Paytm, PhonePe, etc.)
Platform Administration
How we maintain quality and resolve issues
Admin Capabilities
- Monitor all platform activities
- Review reported users and content
- Resolve disputes between parties
- Manage refund requests
- Suspend or ban violating accounts
- Platform analytics and reporting
Dispute Resolution
- User reports issue via support
- Admin reviews both sides
- Evidence collection (chat, files, etc.)
- Fair decision within 7 days
- Appropriate action taken
- Both parties notified
Support Email: support@innfill.in
Response time: Within 24-48 hours
Best Practices for Success
Tips to get the most out of Innfill
Freelancer Tips 💡
- 1Complete Your Profile: Add photo, bio, skills, portfolio. Complete profiles get 3x more orders.
- 2Price Competitively: Research similar services. Start with lower prices to build reviews.
- 3Respond Quickly: Fast responses lead to more orders. Answer messages within 24 hours.
- 4Deliver on Time: Meeting deadlines builds trust. Communicate early if delays occur.
- 5Over-Deliver: Exceed expectations to get 5-star reviews. Happy clients return.
Client Tips 💡
- 1Clear Requirements: Provide detailed instructions, examples, and files upfront.
- 2Check Reviews: Read previous client feedback. Look for consistent quality.
- 3Communicate: Stay engaged. Quick responses help freelancers deliver better work.
- 4Review Promptly: Check deliverables quickly. Don't let orders auto-complete.
- 5Leave Reviews: Help others by sharing your experience. Builds community trust.
Frequently Asked Questions
Quick answers to common questions
How long does it take to get paid?
Freelancers receive payment 1-3 business days after order completion. Once the client approves your delivery, funds are automatically transferred to your registered bank account.
Can I cancel an order after payment?
Yes. Before work starts, you can cancel for a full refund minus 4% processing fee and GST. After work begins, both parties must agree to cancellation terms.
What if I'm not satisfied with the delivery?
You can request revisions if included in the service. If the work doesn't meet requirements, you can raise a dispute. Our support team will review and mediate fairly.
Is my payment information secure?
Absolutely. We use Razorpay, a certified payment gateway. We never store your card details. All transactions are encrypted and PCI-DSS compliant.
How does the escrow system work?
When you pay, funds are held securely (not released to freelancer). Money is only released after you approve the delivery. This protects both parties.
Can I offer services as a company?
Yes! You can register as a freelancer and add your company details. Provide GST number if applicable for invoicing purposes.
What happens if a freelancer doesn't deliver?
If a freelancer fails to deliver within the agreed timeline, you can raise a dispute. Our team will investigate and issue a full refund if appropriate.
How do I increase my visibility as a freelancer?
Complete your profile, add portfolio items, maintain high ratings, respond quickly to messages, and deliver quality work consistently. Good reviews naturally improve visibility.